Return-refund policy
Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a clear and fair return and refund policy.
1. Eligibility for Returns
To be eligible for a return, your item must:
Be unused and in the same condition that you received it
Be in the original packaging with all tags, manuals, and accessories
Be returned within 30 days of the delivery date
Have a valid proof of purchase (receipt or order confirmation email)
2. Non-Returnable Items
Certain items are non-returnable, including:
Items marked as final sale
Products that have been damaged due to misuse, accidents, or improper care
Customized or special-order products
Gift cards
3. Return Process
To initiate a return:
Contact our support team with your order number and reason for return
We will provide return instructions and a return authorization number (RMA)
Securely pack the item and ship it back to the address provided
You are responsible for return shipping costs unless the item is defective or incorrect
4. Refunds
Once we receive and inspect your returned item, we will:
Notify you of the status of your return
If approved, issue a refund to your original payment method within 7–10 business days
Note: Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us with photos of the issue and your order details.
6. Late or Missing Refunds
If you haven’t received a refund:
First check your bank or credit card statement
Then contact your payment provider—some banks take time to process
If the refund is still missing, contact us at [insert your email]
7. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order. We’ll send a replacement or process a full refund at no additional cost.
8. Contact Us
For any questions about returns or refunds, please contact:
Email: customer@trifoldride.com
Phone: +13304949170
Address: 4224 Everhard Rd NW Canton, Ohio
United States